Associate Professor — Department of Marketing

Scholarly/Creative Works

2025

Alkire, L., Hesse, L., Raki, A., Boenigk, S., Kabadayi, S., Fisk, R., & Mora, A. (n.d.). From Theory to Practice: A Collaborative Approach to Social Impact Measurement and Communication. European Journal of Marketing, EJM: (Quality Indicators: Impact Factor “3.7,” ABDC “A*,” McCoy Marketing Department “A,” Citation score “N/A”).
Gallan, A. S., Alkire, L., Teixeira, J. G., Heinonen, K., & Fisk, R. P. (n.d.). Biomimicry for sustainability: Upframing service ecosystems. AMS Review, (Quality Indicators: Scopus Impact Factor “4.6,” ABDC “B,” McCoy Marketing Department “B,” Citation score “N/A”).

2024

Raciti, M., Alkire, L., & Beatson, A. (2024). SDG Commentary: Services that provide OPPORTUNITY for all humans. Journal of Services Marketing, 38(2), 164-171 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “N/A”).
Alkire, L., Bilgihan, A., Bui, M. (Mila), Buoye, A., Dogan, S., & Kim, S. (2024). RAISE: Leveraging Responsible AI for Service Excellence. Journal of Service Management, 35(4), 490-511 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “”).

2023

Alkire, L., Russell-Bennett, R., Previte, J., & Fisk, R. P. (2023). Enabling a Service Thinking Mindset: Practices for the Global Service Ecosystem. Journal of Service Management, 34(3), 580-602 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “6”). https://doi.org/10.1108/josm-02-2022-0070
Alkire, L., Susan, M., Köcher, S., & O’Connor, G. (2023). Cultural Drivers of Health Engagement. Journal of International Marketing, 31(1), 90-105 (Quality Indicators: Impact Factor “5.8”, ABDC “A”, McCoy Marketing Department “A”, Citation score “N/A”).
Tikkanen, H., Alkire, L., Kabadayi, S., & Vu, L. (2023). Who is Responsible for Well-being? Exploring Responsibilization in Transformative Research. AMS Review, 13(3–4), 262-276 (Quality Indicators: Scopus Impact Factor “4.6”, ABDC “B”, McCoy Marketing Department "B", Citation score “N/A”). https://doi.org/10.1007/s13162-023-00266-2
Naranjo, O., Giraldo, M., & Alkire, L. (2023). Informal service economy: a research study of attitudes, motivations and practices among informal entrepreneurs. Journal of Services Marketing, 37(8), 1004-1017 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “3”). https://doi.org/10.1108/jsm-04-2022-0138

2022

Russell-Bennett, R., Fisk, R. P., Alkire, L., & Previte, J. (2022). Service Thinking. In The Palgrave Encyclopedia of Social Marketing (pp. 1–8). Switzerland: Springer Nature.

2021

O’Connor, G., Myrden, S., Alkire, L., Lee, K., Köcher, S., Kandampully, J., & Williams, J. (2021). Digital Health Experience: A Regulatory Focus Perspective. Journal of Interactive Marketing, 56(November), 121-136 (Quality Indicators: Impact Factor “11.8”, ABDC “A”, McCoy Marketing Department “B+”, Number of Citations “10”).
Losada-Otálora, M., & Alkire, L. (2021). A Transformative Approach to Corporate Social Responsibility: An Antidote to Corporate Hypocrisy. The Service Industries Journal, 41(3–4), 200-222 (Quality Indicators: Impact Factor “9.4”, ABDC “B”, McCoy Marketing Department "B+", Number of Citations “26”).
Boenigk, S., Fisk, R. P., Kabadayi, S., Alkire, L., Cheung, L., Corus, C., … Smidt, N. (2021). Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework. Journal of Public Policy and Marketing, 40(2), 165-183 (Quality Indicators: Impact Factor “7.8”, ABDC “A”, McCoy Marketing Department “A”, Number of Citations "55"). https://doi.org/10.1177/0743915620962815
Hammedi, W., Leclercq, T., Poncin, I., & Alkire, L. (2021). Uncovering the Dark Side of Gamification at Work: Impacts on Engagement and Well-Being. Journal of Business Research, 122(1), 256-269 (Quality Indicators: Impact Factor "11.3", ABDC "A", McCoy Marketing Department "A", Number of Citations "123").
Anastasiadou, E., Alkire, L., & Röndell, J. (2021). Digitalization for Sustainability: Conceptualization, Implications, and Future Research Direction. In P. Ekman, P. Dahlin, & C. Keller (Eds.), Management and Information Technology after Digital Transformation (pp. 43–52). London, United Kingdom: Routledge.
Alkire, L., & Hammedi, W. (2021). Guest Editorial: Expanding Service Research in the MEA (Middle East and Africa) Region. Journal of Services Marketing, 35(7), 849-856 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “5”).
Boenigk, S., Kreimer, A. A., Becker, A., Alkire, L., Fisk, R. P., & Kabadayi, S. (2021). Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability. Journal of Service Research, 24(4), 542-562 (Quality Indicators: Impact Factor "12.4", ABDC "A*", McCoy Marketing Department "A", Number of Citations "49", Awarded: ***2021 Journal of Service Research Best Article Award***). https://doi.org/10.1177/10946705211013386
Fisk, R. P., & Alkire, L. (2021). Service Ecosystem Health: A Transformative Approach to Elevating Service Science. Service Science, 13(4), 194-204 (Quality Indicators: Impact Factor “2.3”, ABDC “B”, McCoy Marketing Department “C”, Number of Citations “18”). https://doi.org/10.1287/serv.2021.0281

2020

Robinson, S., Orsingher, C., Alkire, L., De Keyser, A., Giebelhausen, M., Papanuchail, N., … Sobhy, M. (2020). Frontline Encounters of the AI Kind: An Evolved Service Encounter Framework. Journal of Business Research, 116(August), 366-376 (Quality Indicators: Impact Factor "11.3”, ABDC "A", McCoy Marketing Department "A", Number of Citations “163”). https://doi.org/10.1016/j.jbusres.2019.08.038
Alkire, L., Mooney, C., Gur, F., Kabadayi, S., Renko, M., & Vink, J. (2020). Transformative Service Research, Service Design, and Social Entrepreneurship: An Interdisciplinary Framework Advancing Wellbeing and Social Impact. Journal of Service Management, 31(1), 24-50 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “100”).
Alkire, L., O’Connor, G., Myrden, S., & Köcher, S. (2020). Patient Experience in the Digital Age: An Investigation into the Effect of Generational Cohorts. Journal of Retailing and Consumer Services, 57(November), 102221 (Quality Indicators: Impact Factor “10.4”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “67”).
Fisk, R. P., Alkire, L., Anderson, L., Bowen, D., Gruber, T., Ostrom, A., & Patricio, L. (2020). Elevating the Human Experience (HX) Through Service Research Collaborations: Introducing ServCollab. Journal of Service Management, 31(4), 615-635 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “124”).
Aksoy, L., Alkire, L., Kandampully, J., Kemppainen, L., Kong, L., & McClelland, L. (2020). The Role of Service Firms in Societal Health: The Case for Symbiotic Value. Journal of Service Management, 31(5), 1041-1058 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “6”).

2019

Nasr, L., & Fisk, R. P. (2019). The Global Refugee Crisis: How Can Transformative Service Researchers Help? The Service Industries Journal, 39(9–10), 684-700 (Quality Indicators: Impact Factor “9.4”, ABDC “B”, McCoy Marketing Department "B+", Number of Citations “83”).
Alkire, L., Pohlmann, J., & Barnett, W. (2019). Triggers and Motivators of Privacy Protection Behavior on Facebook. Journal of Services Marketing, 33(1), 57-72 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “26”). https://doi.org/10.1108/jsm-10-2018-0287
De Keyser, A., Kuesgen, S., Alkire, L., Verbeeck, C., & Kandampully, J. (2019). Frontline Service Technology Infusion: Conceptual Archetypes and Future Research Directions. Journal of Service Management, 30(1), 156-183 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “313”, Awarded: ***2019 Highly Commended Paper Award***.
Aksoy, L., Alkire, L., Choi, S., Kim, P., & Zhang, L. (2019). Social Innovation in Service: A Conceptual Framework and Research Agenda. Journal of Service Management, 30(3), 429-448 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “97”, Awarded: ***2019 Highly Commended Paper Award***.
Kabadayi, S., Alkire, L., Broad, G., Livne-Tarandash, R., Wasieleski, D., & Puente, A. M. (2019). Humanistic Management of Social Innovation in Service (SIS): An Interdisciplinary Framework. Humanistic Management Journal, 4(2), 159-185 (Quality Indicators: Impact Factor "N/A", ABDC "N/A", McCoy Marketing Department "C", Number of Citations “20”).
Losada-Otálora, M., & Alkire, L. (2019). Investigating the Transformative Impact of Bank Transparency on Consumers’ Financial Well-being. International Journal of Bank Marketing, 37(4), 1062-1079 (Quality Indicators: Impact Factor “4.41”, ABDC “A”, McCoy Marketing Department “B”, Number of Citations “65”).

2018

Nasr, L., Burton, J., & Gruber, T. (2018). Developing a Deeper Understanding of Positive Customer Feedback. Journal of Services Marketing, 32(2), 142-160 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “42”).
Fisk, R. P., Dean, A., Alkire, L., Joubert, A., Previte, J., Robertson, N., & Rosenbaum, M. (2018). Design for Service Inclusion: Creating Inclusive Service Systems by 2050. Journal of Service Management, 29(5), 834-858 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “207”, Awarded: ***2018 Highly Commended Paper Award***.
Anderson, S. T., Alkire, L., & Rayburn, S. W. (2018). Transformative Service Research and Service Design: Synergistic Effects in Healthcare. The Service Industries Journal, 38(1–2), 99-113 (Quality Indicators: CABS: 2, ABDC: B, Marketing Dept: B+, Impact Factor: 9.40, 5-year: 7.20, 2019 Best Paper Award). https://doi.org/10.1080/02642069.2017.1404579

2017

Keiningham, T., Ball, J., Benoit, S., Bruce, H., Buoye, A., Dzenkovska, J., … Zaki, M. (2017). The Interplay of Customer Experience and Commitment. Journal of Services Marketing, 31(2), 148-160 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “169”, Awarded: ***2017 Highly Commended Paper Award***.
Burton, J., Nasr, L., Gruber, T., & Bruce, H. (2017). Advancing Customer Experience and Big Data Impact via Academic-Practitioner Collaboration. Journal of Services Marketing, 31(2), 142-147 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “8”).
Benoit, S., Scherschel, K., Zelal, A., Nasr, L., & Kandampully, J. (2017). Showcasing the Diversity of Service Research: Theories, Methods and Success of Service Articles. Journal of Service Management, 28(5), 810-836 (Quality Indicators: Impact Factor "106”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “54”, Awarded: *** 2017 Best Paper Award***.

2015

Nasr, L., Burton, J., & Gruber, T. (2015). When Good News Is Bad News – The Negative Impact of Positive Customer Feedback. Journal of Services Marketing, 29(6/7), 599-612 JSM: (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “40”).

2014

Nasr, L., & Burton, J. (2014). Customer Experience Exemplar: O2 Case. In J. Kandampully (Ed.), Customer Experience Management - Enhancing Experience and Value through Service Management (pp. 353–356). Dubuque, IA, United States: Kendall Hunt Publishing.
Nasr, L., Burton, J., Gruber, T., & Kitshoff, J. (2014). Exploring the Impact of Customer Feedback on the Well-being of Service Entities: A TSR Perspective. Journal of Service Management, 25(4), 531-555 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “91”).

2012

Nasr, L. (2012). The Relationship between the Three Components Model of Commitment, Workplace Stress and Career Path Application to Employees in Medium Size Organizations in Lebanon. Journal of Organizational Culture, Communications and Conflict, 16(1), 71–87.