Faculty Profiles

Gupta, A., Badrinarayanan, V. A., Alkire, L., & Ramachandran, I. (2026). The Countervailing Effects of Job Crafting on Salesperson Ethical Behaviors: The Role of Meaningful Work and Organizational Interventions. Journal of Business Ethics, 203(2), 425-451 (Quality Indicators: FT50; ABDC A; IF 6.7). https://doi.org/10.1007/s10551-025-06003-y

Wirtz, J., & Alkire, L. (n.d.). Essentials of Services Marketing, 5th Edition. United Kingdom: Pearson.

Alkire, L. (2025). Service Sustainability in Action, 4th Edition. In Essentials of Services Marketing. United Kingdom: Pearson.

Kabadayi, S., & Alkire, L. (n.d.). The Transformative Power of Services in Crafting Policy and  Driving Sustainable Development. In M. Mende, M. Scott, & K. Martin (Eds.), Handbook of Marketing and Public Policy. Edward Elgar.

Vancaillie, S., Gemmel, P., Alkire, L., De Regge, M., Meijboom, B., & Fisk, R. P. (2025). Exploring The Role of Time in Service: A Mapping Review Based on Temporal Orientations and Their Cognitive Actions. Journal of Service Theory and Practice, 35(5), 901-925 (Quality Indicators: ABDC A; IF 4.4). https://doi.org/10.1108/jstp-11-2024-0397

Köcher, S., Alkire, L., Köcher, S., Myrden, S., & O’Connor, G. E. (2025). Consumers’ Climate Change Engagement Conceptualization, Scale Development, and Assessment. Journal of Business Research, 199(October), 115568 (Quality Indicators: ABDC A; IF 9.8). https://doi.org/10.1016/j.jbusres.2025.115568

Alkire, L., Hesse, L., Raki, A., Boenigk, S., Kabadayi, S., Fisk, R., & Mora, A. (2025). From Theory to Practice: A Collaborative Approach to Social Impact Measurement and Communication. European Journal of Marketing, 59(6), 1469-1481 (Quality Indicators: ABDC A*; IF 5.1) ***Finalist of the 2026 AMA-EBSCO-RRBM Award for Responsible Research in Marketing***. https://doi.org/10.1108/ejm-04-2024-0321

Gallan, A., Alkire, L., Teixeira, J. G., Heinonen, K., & Fisk, R. P. (2025). Biomimicry for Sustainability: Upframing Service Ecosystems. AMS Review, 15(1–2), 95-111 (Quality Indicators: ABDC B; Scopus IF 4.6). https://doi.org/10.1007/s13162-024-00296-4

Alkire, L., Bilgihan, A., Bui, M. (Mila), Buoye, A., Dogan, S., & Kim, S. (2024). RAISE: Leveraging Responsible AI for Service Excellence. Journal of Service Management, 35(4), 490-511 (Quality Indicators: ABDC A; IF 7.9). https://doi.org/10.1108/josm-11-2023-0448

Raciti, M., Alkire, L., & Beatson, A. (2024). SDG Commentary: Services that Provide Opportunity for All Humans. Journal of Services Marketing, 38(2), 164-171 (Quality Indicators: ABDC A; IF 4.5). https://doi.org/10.1108/jsm-04-2023-0125

Alkire, L., Myrden, S., Köcher, S., & O’Connor, G. E. (2023). Cultural Drivers of Health Engagement. Journal of International Marketing, 31(1), 90-105 (Quality Indicators: ABDC A; IF 4.2). https://doi.org/10.1177/1069031x221127938

Tikkanen, H., Alkire, L., Kabadayi, S., & Vu, L. (2023). Who is Responsible for Well-being? Exploring Responsibilization in Transformative Research. AMS Review, 13(3–4), 262-276 (Quality Indicators: ABDC B; Scopus IF 4.6). https://doi.org/10.1007/s13162-023-00266-2

Del Giudice, O. N., Giraldo, M., Alkire, L., & Orozco Restrepo, G. (2023). Informal Service Economy: A Research Study of Attitudes, Motivations and Practices Among Informal Entrepreneurs. Journal of Services Marketing, 37(8), 1004-1017 (Quality Indicators: ABDC A; IF 4.5). https://doi.org/10.1108/jsm-04-2022-0138

Alkire, L., Russell-Bennett, R., Previte, J., & Fisk, R. P. (2023). Enabling a Service Thinking Mindset: Practices for the Global Service Ecosystem. Journal of Service Management, 34(3), 580-602 (Quality Indicators: ABDC A; IF 7.9). https://doi.org/10.1108/josm-02-2022-0070

Russell-Bennett, R., Fisk, R. P., Alkire, L., & Previte, J. (2022). Service Thinking. In The Palgrave Encyclopedia of Social Marketing (pp. 1–8). Switzerland: Springer Nature.

Boenigk, S., Kreimer, A. A., Becker, A., Alkire, L., Fisk, R. P., & Kabadayi, S. (2021). Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability. Journal of Service Research, 24(4), 542-562 (Quality Indicators: ABDC A*; IF 11.6) ***2021 Journal of Service Research Best Article Award*** and ***Finalist of the 2023 AMA-EBSCO-RRBM Award for Responsible Research in Marketing***. https://doi.org/10.1177/10946705211013386

O’Connor, G., Myrden, S., Alkire, L., Lee, K., Köcher, S., Kandampully, J., & Williams, J. (2021). Digital Health Experience: A Regulatory Focus Perspective. Journal of Interactive Marketing, 56(November), 121-136 (Quality Indicators: ABDC A; IF 7.8). https://doi.org/10.1016/j.intmar.2021.07.002

Losada-Otálora, M., & Alkire, L. (2021). A Transformative Approach to Corporate Social Responsibility: An Antidote to Corporate Hypocrisy. The Service Industries Journal, 41(3–4), 200-222 (Quality Indicators: ABDC B; IF 7.4). https://doi.org/10.1080/02642069.2019.1655000

Hammedi, W., Leclercq, T., Poncin, I., & Alkire, L. (2021). Uncovering the Dark Side of Gamification at Work: Impacts on Engagement and Well-Being. Journal of Business Research, 122(1), 256-269 (Quality Indicators: ABDC A; IF 9.8). https://doi.org/10.1016/j.jbusres.2020.08.032

Anastasiadou, E., Alkire, L., & Röndell, J. (2021). Digitalization for Sustainability: Conceptualization, Implications, and Future Research Direction. In P. Ekman, P. Dahlin, & C. Keller (Eds.), Management and Information Technology after Digital Transformation (pp. 43–52). London, United Kingdom: Routledge.

Fisk, R. P., & Alkire, L. (2021). Service Ecosystem Health: A Transformative Approach to Elevating Service Science. Service Science, 13(4), 194-204 (Quality Indicators: ABDC B; IF 1.3). https://doi.org/10.1287/serv.2021.0281

Alkire, L., & Hammedi, W. (2021). Guest Editorial: Expanding Service Research in the MEA (Middle East and Africa) Region. Journal of Services Marketing, 35(7), 849-856 (Quality Indicators: ABDC A; IF 4.5). https://doi.org/10.1108/jsm-10-2021-543

Boenigk, S., Fisk, R. P., Kabadayi, S., Alkire, L., Cheung, L., Corus, C., … Smidt, N. (2021). Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework. Journal of Public Policy and Marketing, 40(2), 165-183 (Quality Indicators: ABDC A; IF 4.7) ***Finalist of the 2025 Thomas C. Kinnear/Journal of Public Policy&Marketing Award***. https://doi.org/10.1177/0743915620962815

Alkire, L., Mooney, C., Gur, F., Kabadayi, S., Renko, M., & Vink, J. (2020). Transformative Service Research, Service Design, and Social Entrepreneurship: An Interdisciplinary Framework Advancing Wellbeing and Social Impact. Journal of Service Management, 31(1), 24-50 (Quality Indicators: ABDC A; IF 7.9). https://doi.org/10.1108/JOSM-05-2019-0139

Alkire, L., O’Connor, G., Myrden, S., & Köcher, S. (2020). Patient Experience in the Digital Age: An Investigation into the Effect of Generational Cohorts. Journal of Retailing and Consumer Services, 57(November), 102221 (Quality Indicators: ABDC A; IF 13.1). https://doi.org/10.1016/j.jretconser.2020.102221

Fisk, R. P., Alkire, L., Anderson, L., Bowen, D., Gruber, T., Ostrom, A., & Patricio, L. (2020). Elevating the Human Experience (HX) Through Service Research Collaborations: Introducing ServCollab. Journal of Service Management, 31(4), 615-635 (Quality Indicators: ABDC A; IF 7.9). https://doi.org/10.1108/JOSM-10-2019-0325

Aksoy, L., Alkire, L., Kandampully, J., Kemppainen, L., Kong, L., & McClelland, L. (2020). The Role of Service Firms in Societal Health: The Case for Symbiotic Value. Journal of Service Management, 31(5), 1041-1058 (Quality Indicators: ABDC A; IF 7.9). https://doi.org/10.1108/JOSM-11-2019-0350

Robinson, S., Orsingher, C., Alkire, L., De Keyser, A., Giebelhausen, M., Papanuchail, N., … Sobhy, M. (2020). Frontline Encounters of the AI Kind: An Evolved Service Encounter Framework. Journal of Business Research, 116(August), 366-376 (Quality Indicators: ABDC A; IF 9.8). https://doi.org/10.1016/j.jbusres.2019.08.038

Nasr, L., & Fisk, R. P. (2019). The Global Refugee Crisis: How Can Transformative Service Researchers Help? The Service Industries Journal, 39(9–10), 684-700 (Quality Indicators: ABDC B; IF 7.4). https://doi.org/10.1080/02642069.2018.1445224

De Keyser, A., Kocher, S., Alkire, L., Verbeeck, C., & Kandampully, J. (2019). Frontline Service Technology Infusion: Conceptual Archetypes and Future Research Directions. Journal of Service Management, 30(1), 156-183 (Quality Indicators: ABDC A; IF 7.9)  ***2019 Highly Commended Paper Award***. https://doi.org/10.1108/JOSM-03-2018-0082

Aksoy, L., Alkire, L., Choi, S., Kim, P., & Zhang, L. (2019). Social Innovation in Service: A Conceptual Framework and Research Agenda. Journal of Service Management, 30(3), 429-448 (Quality Indicators: ABDC A; IF 7.9) ***2019 Highly Commended Paper Award***. https://doi.org/10.1108/JOSM-11-2018-0376

Kabadayi, S., Alkire, L., Broad, G. M., Livne-Tarandach, R., Wasieleski, D., & Puente, A. M. (2019). Humanistic Management of Social Innovation in Service (SIS): An Interdisciplinary Framework. Humanistic Management Journal, 4(2), 159–185. https://doi.org/10.1007/s41463-019-00063-9

Losada-Otálora, M., & Alkire, L. (2019). Investigating the Transformative Impact of Bank Transparency on Consumers’ Financial Well-being. International Journal of Bank Marketing, 37(4), 1062-1079 (Quality Indicators: IF 6.9, ABDC A). https://doi.org/10.1108/IJBM-03-2018-0079

Alkire, L., Pohlmann, J., & Barnett, W. (2019). Triggers and Motivators of Privacy Protection Behavior on Facebook. Journal of Services Marketing, 33(1), 57-72 (Quality Indicators: ABDC A; IF 4.5). https://doi.org/10.1108/jsm-10-2018-0287

Nasr, L., Burton, J., & Gruber, T. (2018). Developing a Deeper Understanding of Positive Customer Feedback. Journal of Services Marketing, 32(2), 142-160 (Quality Indicators: ABDC A; IF 4.5). https://doi.org/10.1108/JSM-07-2016-0263

Fisk, R. P., Dean, A., Alkire, L., Joubert, A., Previte, J., Robertson, N., & Rosenbaum, M. (2018). Design for Service Inclusion: Creating Inclusive Service Systems by 2050. Journal of Service Management, 29(5), 834-858 (Quality Indicators: ABDC A; IF 7.9) ***2018 Highly Commended Paper Award***. https://doi.org/10.1108/JOSM-05-2018-0121

Anderson, S. T., Alkire, L., & Rayburn, S. W. (2018). Transformative Service Research and Service Design: Synergistic Effects in Healthcare. The Service Industries Journal, 38(1–2), 99-113 (Quality Indicators: ABDC B; IF 7.4). https://doi.org/10.1080/02642069.2017.1404579

Keiningham, T., Ball, J., Benoit, S., Bruce, H., Buoye, A., Dzenkovska, J., … Zaki, M. (2017). The Interplay of Customer Experience and Commitment. Journal of Services Marketing, 31(2), 148-160 (Quality Indicators: ABDC A; IF 4.5) ***2017 Highly Commended Paper Award***. https://doi.org/10.1108/JSM-09-2016-0337

Burton, J., Nasr, L., Gruber, T., & Bruce, H. (2017). Advancing Customer Experience and Big Data Impact via Academic-Practitioner Collaboration. Journal of Services Marketing, 31(2), 142-147 (Quality Indicators: ABDC A; IF 4.5). https://doi.org/10.1108/JSM-01-2017-0020

Benoit, S., Scherschel, K., Zelal, A., Nasr, L., & Kandampully, J. (2017). Showcasing the Diversity of Service Research: Theories, Methods and Success of Service Articles. Journal of Service Management, 28(5), 810-836 (Quality Indicators: ABDC A; IF 7.9)  *** 2017 Best Paper Award***. https://doi.org/10.1108/JOSM-05-2017-0102

Nasr, L., Burton, J., & Gruber, T. (2015). When Good News is Bad News: The Negative Impact of Positive Customer Feedback. Journal of Services Marketing, 29(6/7), 599-612 (Quality Indicators: ABDC A; IF 4.5). https://doi.org/10.1108/JSM-01-2015-0052

Nasr, L., & Burton, J. (2014). Customer Experience Exemplar: O2 Case. In J. Kandampully (Ed.), Customer Experience Management - Enhancing Experience and Value through Service Management (pp. 353–356). Dubuque, IA, United States: Kendall Hunt Publishing.

Nasr, L., Burton, J., Gruber, T., & Kitshoff, J. (2014). Exploring the Impact of Customer Feedback on the Well-being of Service Entities: A TSR Perspective. Journal of Service Management, 25(4), 531-555 (Quality Indicators: ABDC A; IF 7.9). https://doi.org/10.1108/JOSM-01-2014-0022