Faculty Profiles

Gupta, A., Badrinarayanan, V. A., Alkire, L., & Ramachandran, I. (2026). The Countervailing Effects of Job Crafting on Salesperson Ethical Behaviors: The Role of Meaningful Work and Organizational Interventions. Journal of Business Ethics, 203(2), 425-451 (Quality Indicators: FT – 50; ABDC-A). https://doi.org/10.1007/s10551-025-06003-y

Alkire, L., Hesse, L., Raki, A., Boenigk, S., Kabadayi, S., Fisk, R., & Mora, A. (2025). From Theory to Practice: A Collaborative Approach to Social Impact Measurement and Communication. European Journal of Marketing, 59(6), 1469-1481 (Quality Indicators:  Impact Factor “5.1”, ABDC “A*”). https://doi.org/10.1108/ejm-04-2024-0321

Alkire, L. (2025). Service Sustainability in Action. In Essentials of Services Marketing. United Kingdom: Pearson.

Kabadayi, S., & Alkire, L. (n.d.). The Transformative Power of Services in Crafting Policy and  Driving Sustainable Development. In Handbook of Marketing and Public Policy. Edward Elgar.

Vancaillie, S., Gemmel, P., Alkire, L., De Regge, M., Meijboom, B., & Fisk, R. P. (2025). Exploring the role of time in service: a mapping review based on temporal orientations and their cognitive actions. Journal of Service Theory and Practice, 35(5), 901-925 (Quality Indicators: Impact Factor “4.4”, ABDC “A”). https://doi.org/10.1108/jstp-11-2024-0397

Köcher, S., Alkire, L., Köcher, S., Myrden, S., & O’Connor, G. E. (2025). Consumers’ Climate Change Engagement Conceptualization, Scale Development, and Assessment. Journal of Business Research, 199(October), 115568 (Quality Indicators: Impact Factor “9.8”, ABDC "A"). https://doi.org/10.1016/j.jbusres.2025.115568

Gallan, A., Alkire, L., Teixeira, J. G., Heinonen, K., & Fisk, R. P. (2025). Biomimicry for Sustainability: Upframing Service Ecosystems. AMS Review, 15(1–2), (Quality Indicators:  Scopus Impact Factor “4.6,” ABDC “B”). https://doi.org/10.1007/s13162-024-00296-4

Alkire, L., Bilgihan, A., Bui, M. (Mila), Buoye, A., Dogan, S., & Kim, S. (2024). RAISE: Leveraging Responsible AI for Service Excellence. Journal of Service Management, 35(4), 490-511 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “”). https://doi.org/10.1108/josm-11-2023-0448

Raciti, M., Alkire, L., & Beatson, A. (2024). SDG Commentary: Services that provide OPPORTUNITY for all humans. Journal of Services Marketing, 38(2), 164-171 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “N/A”). https://doi.org/10.1108/jsm-04-2023-0125

Alkire, L., Myrden, S., Köcher, S., & O’Connor, G. E. (2023). Cultural Drivers of Health Engagement. Journal of International Marketing, 31(1), 90-105 (Quality Indicators: Impact Factor “5.8”, ABDC “A”, McCoy Marketing Department “A”, Citation score “N/A”). https://doi.org/10.1177/1069031x221127938

Tikkanen, H., Alkire, L., Kabadayi, S., & Vu, L. (2023). Who is Responsible for Well-being? Exploring Responsibilization in Transformative Research. AMS Review, 13(3–4), 262-276 (Quality Indicators:  Scopus Impact Factor “4.6”, ABDC “B”, McCoy Marketing Department "B", Citation score “N/A”). https://doi.org/10.1007/s13162-023-00266-2

Del Giudice, O. N., Giraldo, M., Alkire, L., & Orozco Restrepo, G. (2023). Informal service economy: a research study of attitudes, motivations and practices among informal entrepreneurs. Journal of Services Marketing, 37(8), 1004-1017 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “3”). https://doi.org/10.1108/jsm-04-2022-0138

Alkire, L., Russell-Bennett, R., Previte, J., & Fisk, R. P. (2023). Enabling a Service Thinking Mindset: Practices for the Global Service Ecosystem. Journal of Service Management, 34(3), 580-602 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “19”). https://doi.org/10.1108/josm-02-2022-0070

Russell-Bennett, R., Fisk, R. P., Alkire, L., & Previte, J. (2022). Service Thinking. In The Palgrave Encyclopedia of Social Marketing (pp. 1–8). Switzerland: Springer Nature.

Boenigk, S., Kreimer, A. A., Becker, A., Alkire, L., Fisk, R. P., & Kabadayi, S. (2021). Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability. Journal of Service Research, 24(4), 542-562 (Quality Indicators: Impact Factor "12.4", ABDC "A*", McCoy Marketing Department "A", Number of Citations "49", Awarded: ***2021 Journal of Service Research Best Article Award***). https://doi.org/10.1177/10946705211013386

O’Connor, G., Myrden, S., Alkire, L., Lee, K., Köcher, S., Kandampully, J., & Williams, J. (2021). Digital Health Experience: A Regulatory Focus Perspective. Journal of Interactive Marketing, 56(November), 121-136 (Quality Indicators: Impact Factor “11.8”, ABDC “A”, McCoy Marketing Department “B+”, Number of Citations “10”).

Losada-Otálora, M., & Alkire, L. (2021). A Transformative Approach to Corporate Social Responsibility: An Antidote to Corporate Hypocrisy. The Service Industries Journal, 41(3–4), 200-222 (Quality Indicators: Impact Factor “9.4”, ABDC “B”, McCoy Marketing Department "B+", Number of Citations “26”).

Hammedi, W., Leclercq, T., Poncin, I., & Alkire, L. (2021). Uncovering the Dark Side of Gamification at Work: Impacts on Engagement and Well-Being. Journal of Business Research, 122(1), 256-269 (Quality Indicators: Impact Factor "11.3", ABDC "A", McCoy Marketing Department "A", Number of Citations "123").

Anastasiadou, E., Alkire, L., & Röndell, J. (2021). Digitalization for Sustainability: Conceptualization, Implications, and Future Research Direction. In P. Ekman, P. Dahlin, & C. Keller (Eds.), Management and Information Technology after Digital Transformation (pp. 43–52). London, United Kingdom: Routledge.

Fisk, R. P., & Alkire, L. (2021). Service Ecosystem Health: A Transformative Approach to Elevating Service Science. Service Science, 13(4), 194-204 (Quality Indicators: Impact Factor “2.3”, ABDC “B”, McCoy Marketing Department “C”, Number of Citations “32”). https://doi.org/10.1287/serv.2021.0281

Alkire, L., & Hammedi, W. (2021). Guest Editorial: Expanding Service Research in the MEA (Middle East and Africa) Region. Journal of Services Marketing, 35(7), 849-856 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “5”). https://doi.org/10.1108/jsm-10-2021-543

Anastasiadou, E., Alkire, L., & Röndell, J. (2021). Digitalisation for sustainability. In Management and Information Technology after Digital Transformation (pp. 43–52). Routledge. https://doi.org/10.4324/9781003111245-6

Boenigk, S., Fisk, R. P., Kabadayi, S., Alkire, L., Cheung, L., Corus, C., … Smidt, N. (2021). Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework. Journal of Public Policy and Marketing, 40(2), 165-183 (Quality Indicators: Impact Factor “7.8”, ABDC “A”, McCoy Marketing Department “A”, Number of Citations "55", Awarded: ***Finalist of the 2025 Thomas C. Kinnear / Journal of Public Policy&Marketing Award ). https://doi.org/10.1177/0743915620962815

Alkire, L., Mooney, C., Gur, F., Kabadayi, S., Renko, M., & Vink, J. (2020). Transformative Service Research, Service Design, and Social Entrepreneurship: An Interdisciplinary Framework Advancing Wellbeing and Social Impact. Journal of Service Management, 31(1), 24-50  (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “100”).

Alkire, L., O’Connor, G., Myrden, S., & Köcher, S. (2020). Patient Experience in the Digital Age: An Investigation into the Effect of Generational Cohorts. Journal of Retailing and Consumer Services, 57(November), 102221 (Quality Indicators: Impact Factor “10.4”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “67”).

Fisk, R. P., Alkire, L., Anderson, L., Bowen, D., Gruber, T., Ostrom, A., & Patricio, L. (2020). Elevating the Human Experience (HX) Through Service Research Collaborations: Introducing ServCollab. Journal of Service Management, 31(4), 615-635 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “124”).

Aksoy, L., Alkire, L., Kandampully, J., Kemppainen, L., Kong, L., & McClelland, L. (2020). The Role of Service Firms in Societal Health: The Case for Symbiotic Value. Journal of Service Management, 31(5), 1041-1058 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “6”).

Robinson, S., Orsingher, C., Alkire, L., De Keyser, A., Giebelhausen, M., Papanuchail, N., … Sobhy, M. (2020). Frontline Encounters of the AI Kind: An Evolved Service Encounter Framework. Journal of Business Research, 116(August), 366-376 (Quality Indicators: Impact Factor "11.3”, ABDC "A", McCoy Marketing Department "A", Number of Citations “163”). https://doi.org/10.1016/j.jbusres.2019.08.038

Nasr, L., & Fisk, R. P. (2019). The Global Refugee Crisis: How Can Transformative Service Researchers Help? The Service Industries Journal, 39(9–10), 684-700 (Quality Indicators: Impact Factor “9.4”, ABDC “B”, McCoy Marketing Department "B+", Number of Citations “83”).

De Keyser, A., Kuesgen, S., Alkire, L., Verbeeck, C., & Kandampully, J. (2019). Frontline Service Technology Infusion: Conceptual Archetypes and Future Research Directions. Journal of Service Management, 30(1), 156-183 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “313”, Awarded: ***2019 Highly Commended Paper Award***.

Aksoy, L., Alkire, L., Choi, S., Kim, P., & Zhang, L. (2019). Social Innovation in Service: A Conceptual Framework and Research Agenda. Journal of Service Management, 30(3), 429-448 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “97”, Awarded: ***2019 Highly Commended Paper Award***.

Kabadayi, S., Alkire, L., Broad, G. M., Livne-Tarandach, R., Wasieleski, D., & Puente, A. M. (2019). Humanistic Management of Social Innovation in Service (SIS): An Interdisciplinary Framework. Humanistic Management Journal, 4(2), 159-185 (Quality Indicators: Impact Factor "N/A", ABDC "N/A", McCoy Marketing Department "C", Number of Citations “20”). https://doi.org/10.1007/s41463-019-00063-9

Losada-Otálora, M., & Alkire, L. (2019). Investigating the Transformative Impact of Bank Transparency on Consumers’ Financial Well-being. International Journal of Bank Marketing, 37(4), 1062-1079 (Quality Indicators: Impact Factor “4.41”, ABDC “A”, McCoy Marketing Department “B”, Number of Citations “65”).

Alkire, L., Pohlmann, J., & Barnett, W. (2019). Triggers and Motivators of Privacy Protection Behavior on Facebook. Journal of Services Marketing, 33(1), 57-72 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “26”). https://doi.org/10.1108/jsm-10-2018-0287

Nasr, L., Burton, J., & Gruber, T. (2018). Developing a Deeper Understanding of Positive Customer Feedback. Journal of Services Marketing, 32(2), 142-160 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “42”).

Fisk, R. P., Dean, A., Alkire, L., Joubert, A., Previte, J., Robertson, N., & Rosenbaum, M. (2018). Design for Service Inclusion: Creating Inclusive Service Systems by 2050. Journal of Service Management, 29(5), 834-858 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “293”, Awarded: ***2018 Highly Commended Paper Award***.

Anderson, S. T., Alkire, L., & Rayburn, S. W. (2018). Transformative Service Research and Service Design: Synergistic Effects in Healthcare. The Service Industries Journal, 38(1–2), 99–113. https://doi.org/10.1080/02642069.2017.1404579

Keiningham, T., Ball, J., Benoit, S., Bruce, H., Buoye, A., Dzenkovska, J., … Zaki, M. (2017). The Interplay of Customer Experience and Commitment. Journal of Services Marketing, 31(2), 148-160 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “169”, Awarded: ***2017 Highly Commended Paper Award***.

Burton, J., Nasr, L., Gruber, T., & Bruce, H. (2017). Advancing Customer Experience and Big Data Impact via Academic-Practitioner Collaboration. Journal of Services Marketing, 31(2), 142-147 (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “8”).

Benoit, S., Scherschel, K., Zelal, A., Nasr, L., & Kandampully, J. (2017). Showcasing the Diversity of Service Research: Theories, Methods and Success of Service Articles. Journal of Service Management, 28(5), 810-836 (Quality Indicators: Impact Factor "106”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “54”, Awarded: *** 2017 Best Paper Award***.

Nasr, L., Burton, J., & Gruber, T. (2015). When Good News Is Bad News – The Negative Impact of Positive Customer Feedback. Journal of Services Marketing, 29(6/7), 599-612 JSM: (Quality Indicators: Impact Factor “3.9”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “40”).

Nasr, L., & Burton, J. (2014). Customer Experience Exemplar: O2 Case. In J. Kandampully (Ed.), Customer Experience Management - Enhancing Experience and Value through Service Management (pp. 353–356). Dubuque, IA, United States: Kendall Hunt Publishing.

Nasr, L., Burton, J., Gruber, T., & Kitshoff, J. (2014). Exploring the Impact of Customer Feedback on the Well-being of Service Entities: A TSR Perspective. Journal of Service Management, 25(4), 531-555 (Quality Indicators: Impact Factor "10.6”, ABDC "A", McCoy Marketing Department "B+", Number of Citations “91”).

Nasr, L. (2012). The Relationship between the Three Components Model of Commitment, Workplace Stress and Career Path Application to Employees in Medium Size Organizations in Lebanon. Journal of Organizational Culture, Communications and Conflict, 16(1), 71–87.